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1. ANALYSIS OF OBSTACLES TO THE DEPLOYMENT OF EURO-ISDN AND THE MEANS TO BE USED TO OVERCOME THEM 1.1. Identification and removal of obstacles Objective: On the basis of the results of ongoing studies and new feasibility studies to recommend measures to improve the situation.

1.2. Trans-European interoperability between EURO-ISDN and packet-switched data-transmission networks and services Objective: To analyse the differences between existing plans and modes of use with a view to introducing integrated packet-mode bearer services with ISDN access. The end-product should be a set of recommendations aimed at offering trans-European interoperable packet-mode bearer services, which is a prerequisite for the migration of many applications to EURO-ISDN.

1.3. Trans-European interoperability between digital cellular mobile systems and EURO-ISDN Objective: To identify the measures needed to ensure interoperability of non-voice services offered on digital cellular mobile networks and on EURO-ISDN.

1.4. Development of cross-border applications Objective: To take into account specific needs of border regions with regard to the public and private sector (in particular small and medium-sized enterprises).

2. PROMOTION OF THE END-TO-END INTEROPERABILITY OF TELEMATIC SERVICES AND THE AVAILABILITY OF EURO-ISDN TERMINALS 2.1. Promote access to equipment and services for interoperability testing, leading to the development of a Euro-label concept Objective: To improve the access of SMEs (by appropriate terminal equipment) to advanced services by means of the voluntary Euro-label concept aimed at ensuring the compatibility of telematic non-voice services in a multi-vendor context and therefore eminently applicable to the marketing of software-defined products. Implementation of the Euro-label based on interoperability testing (test sequences are lacking) of terminals (hardware and software) offered by different vendors.

2.2. SME's access to and use of existing and planned European telematic services Objective: To identify the requirements of SMEs in electronic mail, file transfer and universal access to data bases and promotion of 'communicating communities`. This action complements activities in other areas not pertaining directly to ISDN which aim at encouraging the private sector to invest in the deployment of these trans-European telematic services.

3. ANALYSIS AND PROMOTION OF MIGRATION OF EXISTING PUBLIC AND PRIVATE SECTOR APPLICATIONS TO EURO-ISDN AND PROMOTION OF NEW APPLICATIONS 3.1. EURO-ISDN for specific user groups Objective: To improve the communication possibilities open to a number of user groups by means of ISDN, which in particular permits the establishment, at low cost and at international level, of 'closed-circuit user groups`.

3.2. High-quality image in the business sector Objective: To improve the competitiveness of at least three business sectors, which might lead to job creation, through the use of high-quality still-image services; generalized access to image data bases for the media (electronic publishing), tourism, property market.

3.3. Trans-European access to catalogues and manuals Objective: To provide recommendations on the ways of offering remote access to large files to undertakings which need frequent transborder access to catalogues and manuals (travelling salesmen, insurance inspectors, maintenance technicians, etc.).

3.4. EURO-ISDN for the promotion of telework Objective: To demonstrate the advantages of telework.

3.5. EURO-ISDN for education, training and research Objective: To make best use of the advantages of distance learning, inter alia to remedy the lack of qualifications to the unemployed, to support life-long learning, to meet the needs of geographically dispersed populations.

3.6. EURO-ISDN for health care and social services Objective: To improve the quality and cost effectiveness of the health care system and social services, in particular services for handicapped people.

3.7. EURO-ISDN in the cultural sector Objective: To facilitate widespread access to culture in all its forms throughout Europe and hence to contribute to the preservation of the cultural identity and diversity of Europe.

4. PROMOTION OF ACCESS TO EURO-ISDN TERMINALS 4.1. Validation experiments with SMEs for telematic services Objective: To make users who could potentially benefit from EURO-ISDN-based telecommunications aware of the advantages these systems could bring in improving working methods in their businesses and to contribute to the development of a critical mass of EURO-ISDN terminals in order to make them less expensive through widespread usage. Pilot projects in the Euro-Infocentres and similar establishments in the Member States (cost/benefit analysis followed by a feasibility study concerning the generalized introduction of the ISDN to the Euro-Infocentres).

4.2. Promotion of a common application programming interface Objective: To further the harmonization of application programming interfaces throughout the Community, thus enabling application software to be made independent of the underlying hardware platform.

4.3. Training measures Objective: To train staff in anticipation of the dissemination and introduction of EURO-ISDN terminals, particularly in small and medium-sized enterprises.

5. ONE-STOP SHOPPING Objective: To promote the definition of one-stop shopping principles and apply them to EURO-ISDN throughout the Community.