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Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 Text with EEA relevance article annex_I CELEX: 32011R0181 ASSISTANCE PROVIDED TO DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY
(a) Assistance at designated terminals
Assistance and arrangements necessary to enable disabled persons and persons with reduced mobility to:
— communicate their arrival at the terminal and their request for assistance at designated points,
— move from the designated point to the check-in counter, waiting room and embarkation area,
— board the vehicle, with the provision of lifts, wheelchairs or other assistance needed, as appropriate,
— load their luggage,
— retrieve their luggage,
— alight from the vehicle,
— carry a recognised assistance dog on board a bus or coach,
— proceed to the seat; (b) Assistance on board
Assistance and arrangements necessary to enable disabled persons and persons with reduced mobility to:
— be provided with essential information on a journey in accessible formats subject to request made by the passenger,
— board/alight during pauses in a journey, if there are personnel other than the driver on board. |