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ASSISTANCE IN PORTS, INCLUDING EMBARKATION AND DISEMBARKATION, AS REFERRED TO IN ARTICLES 10 AND 13 1. Assistance and arrangements necessary to enable disabled persons and persons with reduced mobility to:

— communicate their arrival at a port terminal or, if possible, a port and their request for assistance,

— move from an entry point to the check-in counter, if any, or to the ship,

— check in and register baggage, if necessary,

— proceed from the check-in counter, if any, to the ship, through emigration and security points,

— embark the ship, with the provision of lifts, wheelchairs or other assistance needed, as appropriate,

— proceed from the ship door to their seats/area,

— store and retrieve baggage on the ship,

— proceed from their seats to the ship door,

— disembark from the ship, with the provision of lifts, wheelchairs or other assistance needed, as appropriate,

— retrieve baggage, if necessary, and proceed through immigration and customs points,

— proceed from the baggage hall or the disembarkation point to a designated point of exit,

— if required, make their way to the toilet facilities (if any).

2. Where a disabled person or person with reduced mobility is assisted by an accompanying person, that person must, if requested, be allowed to provide the necessary assistance in the port and with embarking and disembarking.

3. Handling of all necessary mobility equipment, including equipment such as electric wheelchairs.

4. Temporary replacement of damaged or lost mobility equipment with equipment which is a suitable alternative.

5. Ground handling of recognised assistance dogs, when relevant.

6. Communication in accessible formats of information needed to embark and disembark.