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DISABILITY-RELATED TRAINING, INCLUDING INSTRUCTIONS, AS REFERRED TO IN ARTICLE 14 A. Disability-awareness training, including instructions Disability-awareness training, including instructions, includes:

— awareness of and appropriate responses to passengers with physical, sensory (hearing and visual), hidden or learning disabilities, including how to distinguish between the different abilities of persons whose mobility, orientation or communication may be reduced,

— barriers faced by disabled persons and persons with reduced mobility, including attitudinal, environmental/physical and organisational barriers,

— recognised assistance dogs, including the role and the needs of an assistance dog,

— dealing with unexpected occurrences,

— interpersonal skills and methods of communication with people with hearing impairments, visual impairments or speech impairments and people with a learning disability,

— general awareness of IMO guidelines relating to the Recommendation on the design and operation of passenger ships to respond to elderly and disabled persons’ needs. B. Disability-assistance training, including instructions

Disability-assistance training, including instructions, includes:

— how to help wheelchair users make transfers into and out of a wheelchair,

— skills for providing assistance to disabled persons and persons with reduced mobility travelling with a recognised assistance dog, including the role and the needs of those dogs,

— techniques for escorting passengers with visual impairments and for the handling and carriage of recognised assistance dogs,

— an understanding of the types of equipment which can assist disabled persons and persons with reduced mobility and a knowledge of how to carefully handle such equipment,

— the use of boarding and deboarding assistance equipment used and knowledge of the appropriate boarding and deboarding assistance procedures that safeguard the safety and dignity of disabled persons and persons with reduced mobility,

— understanding of the need for reliable and professional assistance. Also awareness of the potential of certain disabled persons and persons with reduced mobility to experience feelings of vulnerability during travel because of their dependence on the assistance provided,

— a knowledge of first aid.