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Regulation (EU) No 1286/2014 of the European Parliament and of the Council of 26 November 2014 on key information documents for packaged retail and insurance-based investment products (PRIIPs) (Text with EEA relevance)

article  19

CELEX:  02014R1286-20240109

The PRIIP manufacturer and the person advising on, or selling, the PRIIP shall establish appropriate procedures and arrangements which ensure that:
(a) retail investors have an effective way of submitting a complaint against the PRIIP manufacturer;
(b) retail investors who have submitted a complaint in relation to the key information document receive a substantive reply in a timely and proper manner; and (c) effective redress procedures are also available to retail investors in the event of cross-border disputes, in particular where the PRIIP manufacturer is located in another Member State or in a third country.